Contact the department that handled your case first

Still not satisfied after contacting the department that handled your case?

If you remain dissatisfied following your inquiry to the department that handled your case, you may contact our complaints officer in our Quality Department using the complaint form below, requesting a reassessment of your case. The complaints officer will review your complaint with fresh eyes and reassess the case independently and impartially.

We process complaints as quickly as possible and aim to respond within 7 business days. Complaints should be submitted as soon as possible, and no later than 6 months after the decision on your case was made.

Escalate your complaint to other bodies

If you are not satisfied with the decision made by the complaints officer, you have the option of an entirely independent assessment from the following bodies:

The Insurance Complaints Board (Ankenævnet for Forsikring)

Østergade 18, 2nd floor

1100 Copenhagen K, Denmark

You can file a complaint via the Complaints Board's website at www.ankeforsikring.dk. Filing a complaint with the Board costs a fee of DKK 200, and the complaint must be submitted using a specific complaint form, which can be found on their website. You can also find further information about your complaint options there.

The Courts

You always have the right to have your case tried before the Danish courts. Read more at www.domstol.dk.

Forsikringsoplysningen (The Insurance Information Service)

You may also contact Forsikringsoplysningen for general advice and guidance.