We are a cohesive unit with many years of experience in health and insurance. Our main task is to provide our customers with a good experience, whether they are dealing directly with us or through a partner. We strive to equip our partners so that they can provide our mutual customers with the same credible advice that we aim to offer. This means quick and accurate responses to our customers, which are presented by more than 60 partners.
The insurance includes
Contact with the public healthcare system
- We assist you in communicating with the public hospital, for example by following up on referrals and appointments, and by ensuring that your examinations and treatments are received on time. When possible, we also help schedule appointments for examinations or treatments.
Dialogue about your treatment programme
- Familie360 assists you and your relatives in navigating the public healthcare system, for example by preparing for examinations and the subsequent treatment process.
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Your personal healthcare advisor can support you during medical consultations, both over the phone and via digital platforms.
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You can also receive help reviewing medical records and test results from your treatment journey.
Medical and healthcare counselling
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You and your relatives can receive medical advice and support from Familie360’s medical consultants, for example regarding whether the planned examinations are relevant and sufficient in relation to your or your relatives’ illness.
Dementia screening and counseling
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You are offered early detection and monitoring for self-reported symptoms of dementia through a health app. The insurance also covers healthcare advice, navigation support, and a paid membership to a relevant patient association.
Other services
Your personal healthcare advisor can help you with:
- Booking transport
- Contacting, for example, your pension company and municipal authorities
- Assisting in the transition between hospitalisation and discharge to home
- Contacting a social worker
- Care and comfort calls for you and your family.
